Complaints and Content Removal Policy
What this policy covers
Everything published on EroLove — companion profiles, photos, videos, posts and scenario pages — and anything a companion sent you in a chat; and our service itself: billing, your account, and how we handled an earlier report. Every companion on EroLove is a fictional adult created by our team with artificial intelligence; no real person appears on the site. If you believe any content depicts a minor, a real person or anything illegal, we want to know.
How to report
- Use the report form, linked at the bottom of every page. You do not need an account.
- Or write to complaints@erolove.ai.
- Tell us where the content is (a link or the companion's name) and what is wrong. Leave your email if you want to hear back.
What happens next
- If you left an email, we confirm that we have your report within 2 business days.
- A person on our team reviews every report. Content that may involve someone under 18, depict a real person without consent or show non-consensual acts is removed or hidden at once while we review it.
- We resolve every report within 5 business days: we remove or change the content, restrict the account involved, or explain why we found no violation.
- We report child sexual abuse material to the competent authorities as the law requires.
- We keep a record of each report, the decision and the date.
If you believe content depicts you
Tell us through the form or by email. We remove content that you credibly identify as showing you, and we ask only for what we need to confirm the request.
If you have been depicted in any content and would like to appeal removal of such content, please notify us by email at appeals@erolove.ai. If there should be disagreement regarding an appeal, we will allow the disagreement to be resolved by a neutral party, with any associated costs to be covered by EroLove.
Copyright (DMCA) notices
Everything published on EroLove is created by our team. If you believe something on the site infringes your copyright, email complaints@erolove.ai with: your name and contact details; the work you say is infringed; the link to the content on EroLove; a statement that you believe in good faith the use is not authorised by you, your agent or the law; a statement that the information in your notice is accurate and that you are the owner of the right or authorised to act for the owner; and your physical or electronic signature. We remove or disable the content within five business days of a complete notice and tell you what we did. If you think we removed something by mistake, reply to our email with your reasons and we will review the decision again.
Appeals
If you disagree with a decision — as the person who reported or as the user whose content or account was affected — reply to our email or write to appeals@erolove.ai within 30 days. The appeal is reviewed again, by a different person where possible, within 5 business days.
Complaints about the service
For billing, cancellation or account questions, write to hi@erolove.ai; we answer within 2 business days. Consumers can also file a complaint in the electronic complaints book (Livro de Reclamações) and refer a dispute to CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.cniacc.pt).
Who handles complaints
EroLove is operated by Branco Confidente Unipessoal LDA, a company registered in Portugal (NIPC 518925684). Contact: hi@erolove.ai. See also our Terms of Service and Privacy Policy.