Contact us

Last updated: 6 October 2026

Who we are

EroLove is operated by Branco Confidente Unipessoal LDA, a company registered in Portugal (NIPC 518925684).

City: Seixal
District: Setúbal
Country: Portugal
Email: hi@erolove.ai
Complaints: complaints@erolove.ai
Appeals: appeals@erolove.ai

For questions about EroLove, your account or your companions, write to hi@erolove.ai. We answer within two business days.

Billing Issues

If you'd like to cancel your subscription and not to be billed again, or for any billing questions including refunds on a case-by-case basis, please contact our billing partner, CCBill via phone 1.888.596.9279, or email at consumersupport@ccbill.com.

If you paid in cryptocurrency, write to hi@erolove.ai.

Complaints

For all complaints, please contact us through complaints@erolove.ai. Complaints will be reviewed and resolved within five (5) business days. That resolution will then be communicated to the Complainant. Appeals or requests for any decision made should be presented, again, to appeals@erolove.ai.

You can also use our report form, no account needed. How we handle every report is set out in our Complaints and Content Removal Policy.

Appeals

If you have been depicted in any content and would like to appeal removal of such content, please notify us by email appeals@erolove.ai. If there should be disagreement regarding an appeal, we will allow the disagreement to be resolved by a neutral party, with any associated costs to be covered by the merchant.

Consumers in Portugal and the EU